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Terms and conditions
CUSTOMER SATISFACTION
Customer Satisfaction is our highest priority and we are happy to help you any way we can, so if you have any questions or comments please contact us at:
Customer Satisfaction is our highest priority and we are happy to help you any way we can, so if you have any questions or comments please contact us at:
Tel: 020 3286 4713
CUSTOMER CONTACT DETAILS
Please ensure you give, preferably an email address or contact telephone number when entering your details via Checkout. This enables us to then confirm your order via email or contact you should any problems occur.
CANCELLING AN ORDER
As orders are dispatched within 2 working days, orders can be cancelled at no charge if cancelled prior to dispatch.
As orders are dispatched within 2 working days, orders can be cancelled at no charge if cancelled prior to dispatch.
Please see notes on Deliveries for details on dispatch times.
To Cancel: Please email thelittlefeetcompany@yahoo.co.uk with your order number & contact details.
If an order has already been dispatched, unfortunately it will have to be returned at your expense.
RETURNS POLICY
In the very rare case of faulty or damaged item being received by you the customer, the product can either be exchanged or a full refund will be given. *Please see notes on Faulty / Damaged Goods below.
Refunds will then be made within 14 days of the product/s being returned.
In the very rare case of faulty or damaged item being received by you the customer, the product can either be exchanged or a full refund will be given. *Please see notes on Faulty / Damaged Goods below.
Refunds will then be made within 14 days of the product/s being returned.
Postage costs will not be refunded.
The address for returns :
The Little Feet Company
Swallows
Torcross
Devon
TQ7 2TJ
FAULTY / DAMAGED GOODS
Photographic evidence maybe required of the fault / damage of the item or the product if we do not require the item to be returned
Replacements / Refunds will be made only once the item/s have been returned.
Unfortunately, we are unable to refund the postage on returning any goods for whatever reason, although we will always send replacements of faulty items free of charge.
PAYMENT METHODS
CREDIT / DEBIT CARDS
- Google Checkout
CREDIT / DEBIT CARDS
- Google Checkout
instantly directs you to Google's Secure Payment Page, which is very easy & extremely safe to use.
- PayPal
Takes you directly to paypal's payment page where you can either log in to use your account or just pay by card - You do not need to have a PayPal account.
Delivery Information
UK Delivery - Delivery costs £2.95 per order for 2nd class post,
£3.85 for 1st Class post
UK Delivery - Delivery costs £2.95 per order for 2nd class post,
£3.85 for 1st Class post
International Delivery For European Destinations - Delivery costs are £7.95 per order.
For USA, Canada & Rest of the World - Delivery costs are £12.95 per order
Delivery time within the UK is usually 3 to 5 working days from order, and International is 10 to 14 working days from order.
In the unlikely event that one of the items purchased is not available for immediate dispatch we will advise you of a dispatch date.
Please Note - We can only ship orders to the billing address of the credit/debit card used for payment for security purposes. If you require an alternative delivery address please contact us, this may be considered at our discretion
Prices
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. we make every effort to ensure that prices are correct. In the event that a price is incorrect we will inform you of the correct price and ask if you wish to continue your order at the correct price or cancel.
VAT
All prices shown are inclusive of VAT
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. we make every effort to ensure that prices are correct. In the event that a price is incorrect we will inform you of the correct price and ask if you wish to continue your order at the correct price or cancel.
VAT
All prices shown are inclusive of VAT
ITEMS / ORDERS NOT RECEIVED:
If you have not yet received your order and feel that you should have done by this time, please feel free to contact us & we will help all we can.
The majority of the times when this happens, items are actually awaiting collection at your local Royal Mail sorting office. 'While you were out' cards should be left by your postman but we can assure you that this is not always the case! Please make contact with your local sorting office to see if anything is awaiting collection for you.
The majority of the times when this happens, items are actually awaiting collection at your local Royal Mail sorting office. 'While you were out' cards should be left by your postman but we can assure you that this is not always the case! Please make contact with your local sorting office to see if anything is awaiting collection for you.
If orders are not collected within a certain time frame (depending on your local sorting office, normally 1 week) then items will be returned to us as 'not called for'. If the order is returned to us by the Royal Mail, it may have to go through their returns centre, this can take anything up to 4 weeks for us to receive back again.
When received by us, we will then try to contact the customer to state the situation & offer either a refund (less postage / packaging costs) or to re-send (at the cost of the customer). If a replacement / refund has been made during this time, the customer will be charged the initial postage / packaging costs involved.
Failing that, (which is very rare) it may be that an item has been mislaid / lost / delivered to an incorrect address. In such circumstances we are happy to file a claim through the Post Office on your behalf as we always obtain a date stamped proof of postage to enable us to do this should we ever need to.
Depending on the delivery method and the country the order was delivered to, depends on the length of time required to wait until we can actually submit a claim. eg: Standard UK 3-5 day delivery requires a 10 working day wait until a claim can be started.
Once the claim has been investigated by the Post Office they will make contact with the intended recipient & they will require a response. This will be their deciding factor as to whether a claim will be honored.
If / when a claim has been agreed we will then (straight away) either reimburse the customer or send a replacement if we still have stock of the item/s, which ever you the customer would prefer? We will not expect you to wait for the Post Office to release the funds as this can take anything up to 2 weeks; confirmation from them is enough for us.
PRIVACY STATEMENT
we will never use your details for any other purpose other than for processing & dispatching your order.
we will never use your details for any other purpose other than for processing & dispatching your order.
We will never pass on any of our customers details to any 3rd party for any reason whatsoever & we can assure you that we will never email you with promotions or news letters like many other online merchants unless you request them.
All details we have of our customers are kept within our securely hosted website for our future reference only, incase of queries on orders & complaints etc.
Any paperwork we may have on our customers payment details will always be shredded & recycled on disposal.
If you have any further questions or queries, please do not hesitate to contact us.
The Little Feet Company